Deret Group is modernizing its customer relationship with Spacefill’s 360 Logistics Portal.
Discover how Deret Group is transforming its logistics operations with a multi-WMS customer portal, designed to digitize and standardize while personalizing the online experience for each client.
Order management, contracts, documents, disputes, and data analytics — all brought together on a single platform.
Deret Group, the 6th largest logistics provider in France, is continuing its expansion. With Spacefill, the group is leveraging a technology partner to accelerate its strategic plan, Moov’Up 2030.
A customer portal designed to digitize, standardize, and personalize
The challenge was clear: quickly deploy a tool capable of adapting to all customer WMS systems.
With Spacefill, the group now has a unified portal that consolidates both B2B and B2C logistics flows and supports all business requirements — instantly, with ultra-fast turnaround times.
This WMS-agnostic portal was at the heart of our Moov’Up strategic plan: it had to deliver on digitization, standardization, and personalization.
– Aude Le Carpentier, Director of Innovation and CSR at Deret Group
A platform that centralizes services and frees up time for both teams and clients
No more fragmented processes: this one-stop digital portal streamlines all client interactions while ensuring clarity, traceability, and personalization.
The result: more efficient teams and more autonomous clients.
The Spacefill portal is more than just an interface. It brings together order management, contracts, documentation, and personalized analytics — tasks that were previously handled manually and took up valuable time.
– Ismaël Colnet, Chief Information Officer of Deret Group
Transparency, collaboration, and real-time management
Spacefill helped turn these objectives into operational reality:
- Dispute management assigned to the right person
- Two-factor authentication for enhanced security
- Open APIs to feed the group’s data platform
- Key KPIs to continuously measure performance
We had high expectations around transparency, collaboration, and autonomy — complemented by the need for real-time capabilities, security, and user-friendly design.
– Ludovic Leprince, Director of Data & Digital at Deret Group
Carrier & Logistician – 59 Warehouses
This WMS-agnostic portal was at the core of our Moov’Up strategic plan: it had to deliver on digitization, standardization, and personalization.
Carrier & Logistician – 59 Warehouses
The Spacefill portal is not just an interface. It consolidates order management, contracts, documentation, and personalized analytics — tasks that were previously handled manually and were highly time-consuming.
Carrier & Logistician – 59 Warehouses
We had strong requirements around transparency, collaboration, and autonomy — complemented by the need for real-time capabilities, security, and user-friendliness.
Carrier & Logistician – 59 Warehouses
Spacefill is our relay point between our teams and the client’s — it changes everything.
Visibility, co-piloting, and operational responsiveness
On an 8,000 m² site, this portal becomes a window into operational transparency — from the dock to final delivery. It gives clients full visibility over inbound and outbound operations, as well as dispute tracking.
Every case becomes collaborative, seamless, and above all, solution-oriented.
Spacefill is our relay point between our teams and the client’s — and that changes everything.
– Saad Harche, Site Director at Deret Group
A logistics platform with tangible benefits
The deployment of Spacefill within Deret Group stood out for its speed: the portal was up and running in just a few months, while remaining fully compatible with all WMS systems in use.
By automating key processes — including order, contract, and dispute management — teams were able to eliminate manual tasks, reduce errors, and significantly boost productivity.
Centralizing services on a single interface now brings together all core functionalities: orders, documentation, contracts, and dispute tracking. Everything is accessible through one unified portal for both clients and internal teams.
Security and compliance were also a top priority: two-factor authentication, secure APIs... Spacefill meets the group’s IT standards.
Finally, the platform enables continuous performance monitoring, with real-time KPIs fully integrated into Deret Group’s data platform, providing precise control over service levels.
The result: a smoother, more transparent, and collaborative customer relationship — where every stakeholder can work independently… or in co-pilot mode when needed.
Spacefill, a trusted partner for Deret Group
Deret Group no longer speaks of a supplier, but of a trusted partner.
Spacefill has become the foundation of their logistics transformation — an agile platform, integrated into their IT system, secure, and performance-driven.
Through this collaboration, the group meets operational requirements while delivering a strong, reliable, and differentiated customer experience.
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