Deret Group is modernizing its customer relationship with Spacefill’s 360 Logistics Portal.

Deret Group, the 6th largest logistics provider in France, is continuing its expansion. With Spacefill, the group is leveraging a technology partner to accelerate its strategic plan, Moov’Up 2030.

A customer portal designed to digitize, standardize, and personalize

The challenge was clear: quickly deploy a tool capable of adapting to all customer WMS systems.
With Spacefill, the group now has a unified portal that consolidates both B2B and B2C logistics flows and supports all business requirements — instantly, with ultra-fast turnaround times.

This WMS-agnostic portal was at the heart of our Moov’Up strategic plan: it had to deliver on digitization, standardization, and personalization.

– Aude Le Carpentier, Director of Innovation and CSR at Deret Group

A platform that centralizes services and frees up time for both teams and clients

No more fragmented processes: this one-stop digital portal streamlines all client interactions while ensuring clarity, traceability, and personalization.
The result: more efficient teams and more autonomous clients.

The Spacefill portal is more than just an interface. It brings together order management, contracts, documentation, and personalized analytics — tasks that were previously handled manually and took up valuable time.

– Ismaël Colnet, Chief Information Officer of Deret Group

Transparency, collaboration, and real-time management

Spacefill helped turn these objectives into operational reality:

• Dispute management assigned to the right person
• Two-factor authentication for enhanced security
• Open APIs to feed the group’s data platform
• Key KPIs to continuously measure performance

We had high expectations around transparency, collaboration, and autonomy — complemented by the need for real-time capabilities, security, and user-friendly design.

– Ludovic Leprince, Director of Data & Digital at Deret Group

Visibility, co-piloting, and operational responsiveness

On an 8,000 m² site, this portal becomes a window into operational transparency — from the dock to final delivery. It gives clients full visibility over inbound and outbound operations, as well as dispute tracking.
Every case becomes collaborative, seamless, and above all, solution-oriented.

Spacefill is our relay point between our teams and the client’s — and that changes everything.

– Saad Harche, Site Director at Deret Group

A logistics platform with tangible benefits

The deployment of Spacefill within Deret Group stood out for its speed: the portal was up and running in just a few months, while remaining fully compatible with all WMS systems in use.

By automating key processes — including order, contract, and dispute management — teams were able to eliminate manual tasks, reduce errors, and significantly boost productivity.

Centralizing services on a single interface now brings together all core functionalities: orders, documentation, contracts, and dispute tracking. Everything is accessible through one unified portal for both clients and internal teams.

Security and compliance were also a top priority: two-factor authentication, secure APIs... Spacefill meets the group’s IT standards.

Finally, the platform enables continuous performance monitoring, with real-time KPIs fully integrated into Deret Group’s data platform, providing precise control over service levels.

The result: a smoother, more transparent, and collaborative customer relationship — where every stakeholder can work independently… or in co-pilot mode when needed.

Spacefill, a trusted partner for Deret Group

Deret Group no longer speaks of a supplier, but of a trusted partner.
Spacefill has become the foundation of their logistics transformation — an agile platform, integrated into their IT system, secure, and performance-driven.
Through this collaboration, the group meets operational requirements while delivering a strong, reliable, and differentiated customer experience.