Orléans Logistique rolls out the 360° Logistics Portal to speed up onboarding for new clients

Orléans Logistique, a member of the Tred Union network, has implemented Spacefill’s 360° Logistics Portal to digitize the management of its client flows.
This rollout has reduced email exchanges by 50%, improved the reliability of order and claim processing, and enabled the onboarding of new clients in under three weeks.

Flow Structuring and Operational Gains

Orléans Logistique processes around 300,000 B2C e-commerce orders per year and serves over 35,000 B2B retail locations.
To handle these volumes, the Spacefill portal centralizes all orders, returns, and claims in a single platform. Data is automatically synchronized with the ITEMSTOCK WMS (SINARI Group), with no manual re-entry required.

Claims are now tracked, logged, and shared with clients—ensuring more reliable communication and faster issue resolution, cutting processing time by 70%.

“We have true traceability in our communications. Each client has a clear history, and we can respond faster with fewer errors.”
 — Candice Quatrehomme, Head of Administration & Customer Service, Orléans Logistique

Faster Client Onboarding to Support Growth

To support the growth of its client portfolio, Orléans Logistique opened a new 12,000 m² warehouse in 2024. With Spacefill, new clients can be onboarded in under three weeks. Flows are standardized from day one: product data, orders, statuses, and deliveries are automatically synchronized with the WMS, and clients can access all their data in real time via the 360° Logistics Portal.

This setup shortens go-live times while ensuring a smooth and autonomous experience for end clients.

“We can onboard a new client in just three weeks. The Spacefill portal makes it easy to set up collaborative processes, streamlines communication, and boosts our teams' responsiveness.”
 — Nicolas Treguer, Managing Director, Orléans Logistique

A Solution Designed for Operations Teams

The rollout of the 360° Logistics Portal was quick, with immediate adoption by both internal teams and clients. The portal’s user-friendly interface makes it easy to use, regardless of the shipper’s level of digital maturity.

“At Spacefill, we’re committed to building a product that’s simple, intuitive, and accessible.
The portal is designed to be used by all shippers—without complex training—regardless of their level of digital maturity.”
 — Quentin Drillon, Operations Director, Spacefill

A Commercial Growth Lever for Orléans Logistique

Integrating the Spacefill portal allows Orléans Logistique to stand out in a market where tenders increasingly demand transparency, speed, and structure. The platform enhances process visibility and strengthens Orléans Logistique’s position as a reliable and digital-first logistics partner.

“The 360° Logistics Portal is not only a powerful driver of operational efficiency, but also a user-friendly software solution designed to stand out in logistics tenders.”
 — Maxime Huzar, Managin Director, Spacefill